http://www.howard-marketing.com Wed, 14 Sep 2011 23:12:41 +0000 hourly 1 http://wordpress.org/?v=3.1 http://www.howard-marketing.com/resource-center/mmmm-archives#comment-57 Is Customer Loyalty Dead? « keepinggoodcustomersblog.com Wed, 14 Sep 2011 23:12:41 +0000 http://howard-marketing.com/howardmarketing/?page_id=136#comment-57 [...] yes, consumers do express some level of customer loyalty, though as highlighted in this week's Monday Morning Marketing Memo, the annual Accenture Global Consumer Survey shows that only 25% on consumers trust the companies [...] [...] yes, consumers do express some level of customer loyalty, though as highlighted in this week's Monday Morning Marketing Memo, the annual Accenture Global Consumer Survey shows that only 25% on consumers trust the companies [...]

]]> http://www.howard-marketing.com/resource-center/mmmm-archives#comment-56 Consumers Want Customer Service Over Lowest Prices « keepinggoodcustomersblog.com Mon, 12 Sep 2011 20:56:25 +0000 http://howard-marketing.com/howardmarketing/?page_id=136#comment-56 [...] more phenomenal, as we pointed out in this week's Monday Morning Marketing Memo on "Reasons Why Consumers Switch Service Providers," is that only 8% of respondents are [...] [...] more phenomenal, as we pointed out in this week's Monday Morning Marketing Memo on "Reasons Why Consumers Switch Service Providers," is that only 8% of respondents are [...]

]]> http://www.howard-marketing.com/resource-center/mmmm-archives#comment-55 Developing Loyal Customers « keepinggoodcustomersblog.com Mon, 05 Sep 2011 04:57:35 +0000 http://howard-marketing.com/howardmarketing/?page_id=136#comment-55 [...] not as patients, passengers, guests, clients, or even parents (see this week's Monday Morning Marketing Memo on "Think Customers" on why this is [...] [...] not as patients, passengers, guests, clients, or even parents (see this week's Monday Morning Marketing Memo on "Think Customers" on why this is [...]

]]> http://www.howard-marketing.com/resource-center/mmmm-archives#comment-54 Don’t Ask and They Won’t Tell « keepinggoodcustomersblog.com Thu, 01 Sep 2011 20:52:32 +0000 http://howard-marketing.com/howardmarketing/?page_id=136#comment-54 [...] we highlight in this week's Monday Morning Marketing Memo, there are many unseen costs to customer [...] [...] we highlight in this week's Monday Morning Marketing Memo, there are many unseen costs to customer [...]

]]> http://www.howard-marketing.com/resource-center/mmmm-archives#comment-53 When Customers Leave « keepinggoodcustomersblog.com Sun, 28 Aug 2011 23:38:11 +0000 http://howard-marketing.com/howardmarketing/?page_id=136#comment-53 [...] of course, can be particularly troublesome. As noted in this week's Monday Morning Marketing Memo on The Unseen Costs of Lost Customers, research shows dissatisfied customers will tell up to 19 [...] [...] of course, can be particularly troublesome. As noted in this week's Monday Morning Marketing Memo on The Unseen Costs of Lost Customers, research shows dissatisfied customers will tell up to 19 [...]

]]> http://www.howard-marketing.com/resource-center/mmmm-archives#comment-52 The Steven Howard Marketing Blog » Americans less interested in Australia as a holiday destination Wed, 24 Aug 2011 21:25:14 +0000 http://howard-marketing.com/howardmarketing/?page_id=136#comment-52 [...] few weeks ago, in Monday Morning Marketing Memo #244 on Sustaining Competitive Advantage, I [...] [...] few weeks ago, in Monday Morning Marketing Memo #244 on Sustaining Competitive Advantage, I [...]

]]> http://www.howard-marketing.com/resource-center/mmmm-archives#comment-50 Customer Retention Not in Top Three Marketing Priorities for Senior Management « keepinggoodcustomersblog.com Sun, 21 Aug 2011 22:01:29 +0000 http://howard-marketing.com/howardmarketing/?page_id=136#comment-50 [...] we write in this week's Monday Morning Marketing Memo on Misplaced Priorities, the fourth mandate — improving customer insight and [...] [...] we write in this week's Monday Morning Marketing Memo on Misplaced Priorities, the fourth mandate — improving customer insight and [...]

]]> http://www.howard-marketing.com/resource-center/mmmm-archives#comment-48 The Steven Howard Marketing Blog » 6 Key Attributes of Customer Centric Corporate Culture Tue, 09 Aug 2011 00:59:46 +0000 http://howard-marketing.com/howardmarketing/?page_id=136#comment-48 [...] Centric Corporate Culture The key theme of last week’s Monday Morning Marketing Memo on Sustaining Competitive Advantage was the importance of a customer centric corporate culture in sustaining competitive advantage.Many [...] [...] Centric Corporate Culture The key theme of last week’s Monday Morning Marketing Memo on Sustaining Competitive Advantage was the importance of a customer centric corporate culture in sustaining competitive advantage.Many [...]

]]> http://www.howard-marketing.com/resource-center/mmmm-archives#comment-35 The Steven Howard Marketing Blog » Losing Industry Leadership Fri, 29 Jul 2011 01:39:24 +0000 http://howard-marketing.com/howardmarketing/?page_id=136#comment-35 [...] make marketing a central concern of company Boards of Directors. As I wrote in this week’s Monday Morning Marketing Memo on Sustaining Competitive Advantage, in almost every case of decline the blame lays clearly at the [...] [...] make marketing a central concern of company Boards of Directors. As I wrote in this week’s Monday Morning Marketing Memo on Sustaining Competitive Advantage, in almost every case of decline the blame lays clearly at the [...]

]]> http://www.howard-marketing.com/resource-center/mmmm-archives#comment-34 The Steven Howard Marketing Blog » Customers First. Shareholders Third. Wed, 27 Jul 2011 03:21:03 +0000 http://howard-marketing.com/howardmarketing/?page_id=136#comment-34 [...] I wrote in this week’s Monday Morning Marketing Memo on Sustaining Competitive Advantage, in almost every case of decline the blame lays clearly at the [...] [...] I wrote in this week’s Monday Morning Marketing Memo on Sustaining Competitive Advantage, in almost every case of decline the blame lays clearly at the [...]

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